At Automation Agency, we want all of our customers to get access to the best technology and marketing support they can through our Concierge and Concierge PLUS services by requesting help known as ‘tasks’. This Fair Usage Policy (“FUP”) is designed to prevent fraud and abuse of our tasks by a small number of users.

Subject to this FUP, Automation Agency’s unlimited tasks allow unlimited requests for technical and design tasks relating to the tools on our supported platforms list, and that can be completed by our team with less than 1 hours of direct action.

Automation Agency’s concierge tasks are for individual use only (personal or business marketing) in accordance with our Terms of Use and this FUP (“Legitimate Use”). The following is a non-exhaustive list of practices that would not be considered Legitimate Use:

  • Using tasks to complete work on a website or platform that you do not own;
  • Re-selling tasks;
  • Using tasks to generate income for yourself or others as a result of requesting the tasks, other than for your individual business marketing needs; and
  • Unusual patterns inconsistent with normal, individual tasks use, for example, excessive tasks requested in a short period of time.

Other practices may be relevant in determining Legitimate Use and Automation Agency reserves the right to take any unlawful, prohibited, abnormal or unusual activity into account in making its determination. Automation Agency may at its option, terminate its relationship with you, or may suspend your subscription immediately if it determines you are using your tasks contrary to this FUP or Automation Agency’s Terms of Use. Where reasonable, Automation Agency will provide you with notice of improper usage before suspension or termination of your subscription and, if appropriate, Automation Agency may offer you an alternative subscription.

Last Updated: 22nd October 2015