Terms of Service

1. Acceptance of Terms

By accessing and using the Automation Agency website and services, you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to abide by these terms, please do not use our services.

2. Description of Service

Automation Agency provides online marketing support services primarily via email communication. Our services may be interrupted from time to time for maintenance, updates, or improvements. We will endeavour to provide reasonable notice of any planned interruptions but cannot guarantee uninterrupted service availability.

3. Registration

When registering for our services, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your registration information
• Be at least 18 years of age or have parental consent
• Be responsible for maintaining the confidentiality of your password and account
• Accept responsibility for all activities that occur under your account

4. Payment

You are responsible for timely payment of all fees associated with your subscription plan. Prices are subject to change with reasonable notice. Continued use of the service after a price change constitutes acceptance of the new pricing.

5. Use of Services

You agree to use our services in compliance with all applicable laws and our usage policies. You shall not:

• Attempt to reverse engineer, decompile, or disassemble any aspect of our services
• Use our services for any unlawful purpose
• Interfere with or disrupt the integrity of our services
• Attempt to gain unauthorised access to our systems

6. Release and Indemnity

You agree to release and hold harmless Automation Agency, its officers, directors, employees, and agents from any and all claims, damages, obligations, losses, liabilities, costs, and expenses arising from your use of our services or your violation of these terms.

7. Limitation of Liability

To the maximum extent permitted by law, Automation Agency shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages
• Lost profits, data, or business opportunities
• Any damages arising from interruption of service

Our services are provided "as is" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

8. Intellectual Property

The automationagency.com website, including all graphics, logos, icons, images, and software, is the intellectual property of Automation Agency. You may not reproduce, modify, distribute, or republish any materials from our website without prior written consent.

9. Task Requests

Task requests should be submitted via email to [email protected].

• Each individual task request should take no more than 1 hour to complete
• Support is available Monday to Friday, 9AM to 5PM AEST
• Requests submitted outside of business hours will be processed on the next business day

10. Nature of Requests

Our services include but are not limited to:

• User interface troubleshooting
• CSS styling and modifications
• Content updates and changes
• Graphic design and image creation
• Plugin installation and configuration
• Email marketing setup and management

11. Ownership

The customer retains full ownership of all graphics, designs, and creative assets produced during their paid subscription months. Upon cancellation of your subscription, you maintain all rights to work completed during your active membership.

12. Sample Work

Automation Agency reserves the right to showcase work completed for clients in our portfolio and marketing materials. If you do not wish for your work to be displayed, you may revoke this permission by providing written notice. We will remove any samples within a reasonable timeframe upon request.

13. Third-Party Materials

Automation Agency is not responsible for any third-party content, materials, plugins, or services that may be used or integrated as part of your projects. This includes but is not limited to third-party software, APIs, images, and content.

14. Unlimited Use

Our "unlimited" service offerings are subject to our reasonable use policy. This means services are intended for typical business use and may be limited if usage is deemed excessive or outside of normal business operations. Please refer to our Fair Usage Policy for details.

15. Termination

You may cancel your subscription at any time. Upon cancellation, your access to our services will continue until the end of your current billing period. We reserve the right to terminate or suspend your account if you violate these terms of service.